Chapin Refund & Return Policy
If you’ve purchased your Chapin product from an online or in-store retailer, we understand a return, or exchange may be needed due to a product defect, missing or damaged parts. Please read and follow the directions below if you have a return, refund, exchange, or warranty request.
Contact Us
1-800-950-4458 (toll free)
Damaged Items and Shortage Claims
Please report damaged or missing items, such as parts to complete a product, like a wand or spray nozzle, within three (3) days of delivery
Warranty Related Returns & Exchanges
To obtain warranty service you must, during or not later than thirty (30) days after the expiration of the warranty period, contact us in each case with a description of the product and defect. You must also provide us with a sales receipt or comparable proof of purchase showing the original date of purchase by you.
Chapin’s limited warranties apply only to the original product purchaser only and that the purchased product will be free from defects in materials and workmanship for the states warranty period. This warranty does not extend to any subsequent owner or transferee of the product, or any lessees of the product.
Chapin’s limited warranties do not cover any damage or defect due to or resulting from transportation, storage, improper use, failure to follow product instructions, failure to perform recommended preventative maintenance, modifications, unauthorized repair, normal wear and tear, or external causes such as accidents, abuse, misuse, alteration or other actions or events beyond our reasonable control. Chapin’s warranties do not cover standard parts that are under normal wear, such as but not limited to sprayer pumps, batteries, wands, nozzles, shut-off valves, etc.
Chapin reserves the right to not warranty any products purchased from eBay, Amazon Warehouse, Facebook and Facebook Marketplace, Instagram, TikTok, Craigslist, Alibaba, Temu, garage sales, auctions and auction websites, and any other private and third-party selling seller or sites.
Please see Chapin Warranties for the full explanation of each warranty level and additional instructions.
NOTE: If no proof of purchase or sales receipt is available, Chapin reserves the right to approve or deny a return or warranty claim. Chapin cannot assist with shipping errors, returns, exchanges, or refunds, if you’ve purchased from Amazon or through another online supplier or retailer. You will need to work directly with that supplier or retailer on your issue.
